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Introduction
Digital Hub LLC ('we,' 'us,' 'our,' or 'Company'), is committed to protecting the privacy and security of our clients, website visitors, and partners. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with our website at digitalhubllc.org and all services we provide, including website design, website development, logo design, app development, UI/UX design, video animation, social media marketing, SEO, content writing, illustration, and marketing collateral.
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services. -
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Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:- Fill out a contact, inquiry, or 'Get a Quote' form on our website.
- Place an order for any of our design or software services.
- Communicate with our team via email, phone, or live chat.
- Subscribe to our newsletter or marketing communications.
- Participate in surveys, feedback forms, or promotional activities.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information through cookies, web beacons, and similar tracking technologies, including:- IP address and approximate geographic location.
- Browser type, version, and device information.
- Pages visited, time spent on pages, and navigation paths.
- Referring URL (the page that directed you to our site).
- Date and time of access.
We may receive information about you from third-party sources, including social media platforms (when you engage with our profiles or ads), advertising partners, and referral sources. This information is combined with data we collect directly to improve our services and marketing efforts.
We use third-party advertising and analytics services that may collect information about your visits to our website and other websites to provide relevant advertisements. -
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How We Use Your Information
We use the personal information we collect for the following purposes:- Service Delivery: To process your order, manage your project, communicate updates, and deliver completed work.
- Client Communication: To respond to your inquiries, provide support, and maintain ongoing project correspondence.
- Payment Processing: To process transactions securely through our payment processors.
- Business Operations: To manage accounts, generate invoices, maintain records, and fulfill contractual obligations.
- Marketing & Promotions: To send you relevant updates, offers, and newsletters — with your consent where required by law. You may opt out at any time.
- Website Improvement: To analyze usage patterns and improve our website's functionality, content, and user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activities and security threats.
- Portfolio & Case Studies: To showcase completed work in our portfolio, subject to any confidentiality agreements in place.
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04
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and analyze site traffic.
4.1 Types of Cookies We Use- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of campaigns (e.g., Facebook Pixel).
- Preference Cookies: Remember your settings and preferences for a personalized experience.
You may disable or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. For details on managing cookies in your browser, please refer to your browser's help documentation. -
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Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:- Service Providers: We engage trusted third-party vendors to support our operations, including payment processors, cloud hosting providers, project management tools, and email marketing platforms. These providers are contractually obligated to use your data only as directed by us and in compliance with applicable privacy laws.
- Professional Advisors: We may share information with legal counsel, accountants, or auditors where necessary.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, clients, or the public.
- With Your Consent: We may share your information for any other purpose with your explicit prior consent.
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Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:- Secure Socket Layer (SSL) encryption for data transmitted over our website.
- Secure storage of sensitive data including payment credentials (processed via PCI-compliant payment gateways — we do not store full card details on our servers).
- Access controls to restrict employee access to personal information on a need-to-know basis.
- Regular security assessments and software updates.
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Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:- Project and client records: Retained for a minimum of 5 years following project completion.
- Financial and billing records: Retained for a minimum of 7 years in accordance with applicable tax and accounting laws.
- Marketing and newsletter data: Retained until you withdraw consent or unsubscribe.
- Website analytics data: Generally retained in aggregated, anonymized form.
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Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for direct marketing purposes.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
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Marketing Communications
With your consent, we may send you emails, newsletters, or promotional messages about our services, offers, and industry news. Each marketing communication includes an easy opt-out or unsubscribe mechanism. You may also update your communication preferences by contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., order confirmations, project updates) as necessary to fulfill our contractual obligations. -
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Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently. This Privacy Policy applies solely to information collected by Digital Hub LLC.
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Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it. If you believe we have inadvertently collected such information, please contact us immediately.
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California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether and to whom your personal information is sold or disclosed, the right to opt out of the sale of your personal information (we do not sell personal information), the right to access your personal information, and the right to equal service and price even if you exercise your privacy rights.
To submit a CCPA request, please contact us at info@digitalhubllc.org -
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International Data Transfers
Digital Hub LLC is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.
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Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by posting the revised policy on our website with a new effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Digital Hub LLC
Address: 45716 Imperial Square, Sterling VA 20166
Email: info@digitalhubllc.org
Website: https://digitalhubllc.org/